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“Bought a simba hybrid mattress from them for over...”

written by stevebposz on 16/06/2022

Bought a simba hybrid mattress from them for over £600 less than 2 years later it has a dent all the way down the middle (i only weigh 11 stone) so can only sleep on either edge of the mattress now. Sent them photos and everything they asked for and never got any replies at all they just kept saying we need this specific info, everytime i sent it nothing came back when chased it up exactly the same reply we need specific info i had to go into the shop twice to kick off and ask them to send it. Eventually, they got back with a forget it message. I've even gone to the home & furniture ombudsman and similar things there i have had to chase them up cant ever get through over the phone and they have said forget it. If i could upload a photo of the mattress iam certain anyone who reads this would say how can someone sleep in the middle of that and for over £600.... This message is for bensons i have already booked my appointment with citizens advice and will be sending all the details to the solicitors that i have access to through my which subscription i will also be repeating this message on every review site i can find to let people know what a bad company you are.