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“Record Go tries to take your money any way it can”

written by 203Moran on 07/06/2022

Rented car from Alicante for 2 weeks.

First positives:

- Car was as promised, less than 6 months old, though this was something I was paying extra for and it was not exactly cheap
- Returning the car went fine also. Showed the receipt of filling the tank and everything was ok.

But then:

Car was rented so that I had to pay extra for full fuel tank and I should get refund after returning it with full tank.

After a while I checked my credit card charges and there was an extra charge of fuel for 15,98 €. No explanation of why was ever send to me. Maybe the fuel prices rose I figured, so let it be.

Then I noticed there's also extra charge of 30,00 €. Also no explanation.

I send them email about these. And another one. No one answered. Then I sent them more annoyed email demanding an answer or I'll complain to my credit card company and write here. This started a long discussion where they tried to justify taking my money.

1. They claimed the tank was missing more than 1/8 of the fuel. I send them photo, taken when returning the car, with full tank.

2. Then they claimed the car was not refueled as agreement states (10 kms from returning point). I sent them receipt that it was.

3. Then they claimed I refueled the car previous day and therefore it's against the contract. I explained I drove straight to hotel on the way to returning point and in the contract it does not state that the refueling needs to be done the same day.

4. Then they claimed that the fuel station is more than 10 km's from returning point. I send them Google Maps route that shows the distance being 5,4 kms.

After this they just told me that the issue is finished. So if you use their service, make sure that you have all the proof for complaint, as they will want to have extra money from you if they can.