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“Poor service ”

written by 140Hooper on 02/06/2022

For me the worst experience.. i would not wish on anyone.
The aggression and rudeness patronising tones i experienced.

I understand its not an easy job and with all cancellations and being understaffed. But wow the experience for me was out of this world.

But from check in which was a little slow but staff walking and working in that area i had a six foot man shouting in my face in regards to moving bearing from where i was standing to which I calmly explained,but having two trolleys stacked up with luggage a twin pushchair and 2 single pushchairs with all children sitting in them waiting for the rest of our party travelling with us. He told me i was shouting when he was towering above me in an aggressive tone to move. I was appalled at his aggressive behaviour.
We were told that we may use the assisted travel by general manager earlier as we was a large group to also be told with more aggression may I add that we could not as for disability and parents, we tried to explain to them about what general manager had stated to us. To be met with same aggressive bwhaviour i had to then walk off as i was ready to blow up and act in the same manner. Fuming went to security it was a shambles two lanes open but one with fast track so we was going to be late for our flight explained to check to which she did help and are grateful as 3 of us were in that queue that was not moving fast. To be met witg more sarcasm and patronising behaviour to our 69 year old passengner who did not take the tone given.
I was sent through body scanner for my long braids to be checked and scan of body, trainers taken off me so i proceeded down to collect my belongs to ask one member of staff about my trainers, which had not come through the cameras to then go ask but he didnt i just got the response oh wht you want your trainers so much you got drugs in them... no i need to walk and actually get on the plane, my trainers were placed on the side! To get a response oh you forgot your trainers just placed on the side.
No you wasnt clear what you was doing. Another party memember bags had moved down to be searched, she had forgotten to take out a water bottle which was empty, trying to explain oh sorry i forgot to take out with a rude and patronising manner. Im sorry thexstaff have no compassion they are aggressive rude patronising and our party was of a mixed combination of ages and childen. Having to rush to our flight which was gate 25 with limited time to spare!
Honestly for me had put me off ever flying from manchester airport.

We have all experienced some hard times these last 2- 3 years and can see they are understaffed, but honestly this whole experience with aggression patronising sarcastic behaviour would put anyone off.