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“Over 3 months and 31 days to respond to email!”

written by on 31/05/2022

My travel insurance is with Staysure who subcontract claims to CSAL. What an incompetent company! 31 days to respond to emails!
Absolutely shocking service from CSAL, my claim is in it’s 3rd month after providing documentation! Then I get an email to say more documents are required but they didn’t send the document needed to be filled out. I had to call and email them for 2 weeks before I got the document they requested!
I have been promised a call today, I live in hope!
Appalling!

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