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“DO NOT USE!!!!!! ”

Written on: 26/05/2022 by Benjyrooney (1 review written)

DO NOT USE!! if your broker or insurance company use Markerstudy as the underwriters. Go somewhere else!! (my experience) They try not to communicate with customers by subtly hiding their contact telephone numbers and then let you wait for over an hour, on hold, to be contacted with an agent/Representatives! I have just under 8hrs of call time, TO THEM, and only spoke to someone 3 times (actual talking time avg 8mins), by the way they did not contact me once. They do not respond to any emails. They don't seem to have a complaints handling/resolution procedure in place, as required by the FCA. At this time of writing, they still haven't asked me what my complaint is! My broker expressed their appalling opinion on Markerstudy too.

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