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“Happy to breach Consumer Rights Act - Laughable at best”

Written on: 24/04/2022 by gembro365 (1 review written)

I purchased a pair of boots with Shoe Zone and they were worn for a few hours. During this time the heels began to collapse. The heel seam developed a small split on both sides which allowed air to be pushed out from the hollow heel when weight was applied to the heel. This effectively makes the heels collapse when walking.

I contacted Shoe Zone and they told me to return the boots to them at my own cost. I sent them to them via Evri - Hermes at a cost of £2.50. The boots arrived at the head office and customer service claim that they have been inspected with no fault found. I have pictures to show the seam split there is a clear fault that has developed.

Shoe zone is now in breach of the consumer rights act and in breach of their own warranty conditions. Would not advise any customer to shop there.

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