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“Appalling communication ”

written by RonaldHolmes on 23/04/2022

Shocking customer service which left me distressed and confused.

I visited the salon and asked for an appointment for my 6 year old granddaughter. I was told there was a wait so I said I would come back later. At no point did anyone explain that I could join an online queue.
When I returned, I was then asked if I'd joined the online queue! Bizarre!
At 3.30pm the hairdresser said I would not get an appointment that day. My granddaughter was disappointed so I approached a different hairdresser who said I could join the online queue but the wait would be 1 to 2 hours.
The eventual haircut for my granddaughter was fabulous.
Please train the staff properly and monitor the way they treat their customers.

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