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“Terrible costumer service”

written by bongret on 22/04/2022

So EON have been charging my account for energy that has not been used by me. I've suspected this for a while but with the energy price increase, I decieded to investigate this further as I was being charged for way more gas than I know I was using.

I live on the top floor of my apartment building and have only used my central heating like 4 times this winter. When I called, it seemed the meter reading on my meter and the ones their engineers have been measuring did not match.

According to their engineers I was using more engery than my meter was showing. I even sent a picture of my meter reading as prove. They apologised and informed me that an engineer would be coming to check my meter.

The appointment day came and went, no one turned up. When I called the next day, I was told the person dealing with the issue would call me back. An hour later, I was sent an email stating that said person was on leave until Tuesday the following week and would call then instead.

How is it possible that in such a large company, who so far has been awful, is the only person that can deal with this issue?

It's a clear case of EON avoiding the fact that they have been overcharging me for gas for years! Just 6.5 more weeks before I can report this issue to Ofcom. This issue is getting sorted one way or another.