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“Zero customer service ”

written by on 03/04/2022

Incredibly unreliable bus service which is rarely on time. When you contact them they ignore you. I've been ignored via Facebook, Messenger, Twitter, email and their website. They know how bad they are but they don't care because a lot of people have no choice but to use public transport plus they have no rivals especially where I live so no motivation to change. The prices keep going up but the service is going down, I've read that their shares are going down, is it any surprise when no-one has any faith in them anymore? We used to have services from 6am to 11pm every 30 minutes, now it's 9am til 5pm every hour. I fully expect this bus service to cease running soon as so many services are getting cut, how will people get around then if they don't have a car? The public transport system needs a serious overhaul starting with this well known but poorly run company.

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