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“Poor customer service”

written by Parsonsco205 on 02/03/2022

I ordered lots of food and I ordered in enough time based on the website saying that delivery is between 3-5 days. I had 2 days rabbit and cat food left so it'd arrive in time. They haven't had any food for 2 days now as here we are 9 days later and it hasn't turned up. On phoning, I discovered that there was a delay and nobody thought to email me, despite being told "If there is a delay, we always email the customer to let them know" (obviously they don't). Order has been cancelled and I'm off to the feed store to pick up the month's cat and rabbit food.
Apparently my £70 order wasn't worth bothering about.
I'll never use them again.

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