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“AVOID”

written by Morgan434 on 20/02/2022

When all goes smoothly with travel it works out OK. But as soon as travel goes wrong the system they have falls flat on its face as to retrieve a vehicle early due to cancelled or foreshortened travel plans is almost impossible. They take the vehicles and park them somewhere else and in order to maximise their profits they pack them in in the order they are due to be removed according to booked travel. Each car is blocked behind loads of other vehicles and their office is full of boxes and bags full of car keys. When a storm wrecked our plans they were in absolute chaos and drip-feeding us incorrect information and promises they couldn’t keep due to their own utter disorganisation about when we’d get our car back. Worse though they started to get more and more unpleasant with us and ended up slamming a customer window shut in our face. Because they wouldn't or couldn't release our car back to us, we ended up ordering an Uber to take us home (a 45 minute journey) and returned the next day to pick up our car. It was my wife's birthday, and everything went wrong that day, but the parking disaster was another level entirely of horribleness that we just didn't need. For the sake of balance, we did receive an apology the next day from the boss who happened to be behind the counter. But for us, this was too late I'm afraid and no refund was offered, even on the days we hadn't used following the cancellation of our travel. We'd been very badly treated the night before by the people on duty. Everyone has situations that go wrong but you NEVER take it out on customers and you do all you can to put the problem right or offer your customers a free drink in the attached pub while you are sorting their problem out. Instead, the people staffing this place turned more and more into a bunch of gangsters. We’ve used them a couple of times in the past and been lucky: our experience was OK. But I truly would never use them again and certainly never recommend them.