Report Abuse

“Worst part of my wedding experience ”

written by Raychelwedding on 06/02/2022

If I could give this a 0 instead of a 1 trust me it would be a 0. Out of my whole wedding experience this has been the most stressful part of the whole wedding.

I visited this shop yesterday and will 100% never recommend them to anyone.

I booked an appointment well in advance for 11am on a Saturday. when booking the appointment there was one other booking in before us at 10am. However on arrival there were at least 3 other parties being served, they also couldn’t find any paperwork for me about sizes, ages or suit choice which I had previously done over the phone, so we had to waste time redoing that again.

We had 4 children to fit for wedding suits but had 7 children all together with us. On arrival we were told they were running late, I asked how long they said 5 minutes (not a problem) we were not called to start fitting until 11:20am. I told them I did not want to be in the shop faffing, I just want to be in and out as quick as we can as we have 7 kids with us and the shop is quite small.

At the same time we arrived, another party arrived and were told that their appointment was not until 1pm and they had got the wrong time, but not to worry they can stay now and they can fit them now.

This was the first big mistake.

The party that arrived 2 hours early for their appointment was then allocated someone to help them, however our person that was meant to be fitting us kept going back and fourth between our party and the early party, measuring them and getting them clothes.

By now we had been in the shop for 1 hour and only had one child fitted. How long was this meant to take 1 hour per child so we would be in there for 4 hours? I think not.

To make matters worst the lady then informed me that they no longer provide shoes as part of the service. I said why are you telling me this now 14 days before my wedding. I won’t have time to source shiny patent shoes offline if they come and don’t fit I won’t have time to send them back and get new pairs.

What were they expecting the kids to do? walk down the isle in socks ?

At this point I am starting to seriously loose my patience.

After having to wait again whilst our lady was running around the other party and we were just standing their waiting with one child partially clothed. I ended up saying forget it we won’t be buying from here, and told the child to get changed into their own clothes.

A male who I presume is a manager tried to offer some shoes they may have been able to source for free but by now my confidence in the staff and the store had depleted. The damage had been done, even if I had accepted I would of been worried that they wouldn’t for-fill their commitments on the day.

The suit I had picked they didn’t have the right colours so we had to mix match the suit and waist coats in different colours and envisage what it would look like, baring in mind my wedding is in 2 weeks so we needed to see what they would look like on a whole.
All the waist coats were missing buttons.

This I’m my eyes was a very negative experience, the customer service was shocking and the merchandise was poor.

After I said we were leaving they said they were ‘understaffed’ well if you were understaffed you should never have told the 1pm appointment to stay at 11am seen as we were two fair sized parties and you obviously couldn’t cope with the ammount of people.

I am now booked in to blooms today (Sunday) to order the four boys suits. I will never recommend this company to anyone. Word of mouth is the best advertisement you can have. Sadly I won’t have a nice word to say.