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“Disappointed at customer service ”

written by wo2bbayo on 28/01/2022

I had bought books without submitting the number of my house, I do understand I am at fault of this however the books were able to be sent through even without a full address, immediately after recieving the confirmation for the package I emailed WorldOfBooks to tell them I had incorrectly submitted my address and asked for a cancellation. I recieved back that they had already been shipped and the shipping details are automatic and cannot tell if the address is incorrect. (Seriously?). I had not even recieved an email telling me my items had been shipped. Thus began emailing back to front arguing with anyone available customer service, no one was of help at ALL and kept telling me they could not track where my package was and IF, by POSSIBILITY if my package was returned back to them I would recieve a refund, keep in mind these books are worth SEVENTY DOLLARS! They even told me to get in touch with Australian Post and again were no help when I was asked to get more shipping information from them and they told me nothing. This had happened in September, it is now January, and still, no package… Sad.