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“Ski Beat - disdainful customer service”

written by KirstyMatthews on 19/01/2022

Skibeat have failed to return my holiday money for 20 days now and I’m still waiting. It’s a large sum of money, and the rest of my party have had their money returned.
Over the last 20 days, I have called Skibeat numerous times, sent emails, including official complaints and not had any formal response.
When I do manage to get through I am told various versions of:
‘we’re sending the money today’, it will be with you imminently, ‘the money has left our accounts so it’s no longer our problem’…yet I am still without my money and no longer have any trust in what they tell me.

Repeatedly I have asked for Management to call me back to let me know that someone actually cares that they’re holding my money, or that they have received my complaints and take them seriously, but nothing.
Don’t book with Skibeat, they don’t care about their customers.
A real textbook case of bad customer service.