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★☆☆☆☆

“Worst utility company out there”

Written on: 17/01/2022 by JayceSteele (1 review written)

Moved to eon with the promise of a smart meter. A year later turns out the smart meter wasn’t working or transmitting any data. Eon knew this and did nothing and then at the end of the year we were hit with a massive bill when the monthly dd should have been for what we had used. Eon refused to do anything and said had to pay or they would refer it to a debt collection agency affecting our credit score effectively forcing us to pay. Could of got a cheaper rate without a smart meter from another supplier, would have adjusted usage if we knew we were over our monthly budget but as as the info on the smart meter was wrong we were believed it was affordable.

Awful complaints procedure and totally useless staff. The company is rotten front top to bottom and wouldn’t use them again if it was free.

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