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“Inept and unhelpful, avoid if possible. ”

Written on: 07/01/2022

They contacted me. I asked what about and they said I ‘may’ have a policy from 30 years ago and asked for my address. Gave them all the info and passport driving licence info. Said I.d was expired, it’s not. Contacted me again by mail saying they need I.d passport driving licence council tax bill, emailed it all. Month later another letter saying it’s not acceptable because it’s expired. Are they time travelling? Inept. Absolute joke. Don’t waste your time with this company go straight to the ombudsman or fca and complain.

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