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“Avoid Avoid Avod ”

written by LorenzoLevesque399 on 05/01/2022

Terrible claims service; impossible to make contact with; communication non existent; We're in week 3 of a non-fault car insurance claim and have no idea what's happening with our car. We've tried every form of contact (phone, live chat and email) but without success - phone queues are over 1hr40mins, live chat times out after 1hr30mins, emails aren't replied to - we've had to resort to their complaints process which takes 8 weeks to resolve and all the while we're without our car and have no idea if it's repairable or a write off. The courtesy car hasn't been honored, we were instead offered a hire car credit agreement where we were asked to accept the hire costs, a £500 excess and signing over our car to the hire company should our car be deemed a write off.
I can't stress enough, how much this company should be avoided.
I've given this a 1 star rating because I had to pick something but the truth is they don't even deserve this star...worse than terrible!