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“VERY BAD CUSTOMER SERVICE & INSTRUCTOR”

written by HUTCH2 on 03/01/2022

I have been liaising with the AA in respect of my complaint since 9 OCTOBER 2022 , ie refund of 6 hours instead of the 4 hours refunded, ie
Booked:
17 Sept 5pm
24 Sept 5pm
2 Oct 9.30am
9 Oct 9.30am
16 Oct 12pm
22 Oct 4.30pm
6 Nov 9.30am

Booked lessons 16th and 22nd October cancelled but not the 6 November at 9.30am. The AA confirmed a refund of the 4 hours after a live chat which was ridiculously hard to get through after 3 weeks of trying. The amount of £115.08 but as of today’s date 3 JANUARY 2022!!! I have not received the refund. Upon working out the refund it still isn’t correct. In total plus the £35 (initial payment) I have paid out £402! I’ve had 4 lessons!!  Bank receipts can be provided! I have called continuously on the numbers provided for the complaint but still NOTHING!!!

The other issue is with the instructor who received a payment of £35 for the first initial 2 hours driving lesson. then sent a text saying she’d left BSM and now with the AA providing a pupil number. I also have evidence.

I paid upfront £367 for the further 6 lessons not including the £35, when the instructor cancelled the penultimate 2 lessons refunding the hours, ie 4 hours and not the final lesson booked on 6 November at 9.30am! The refund should be for £183.50, ie 3 lessons! 6 x £61.16666666666667 = £367! This does not include the £35. AS OF TODAY STILL NOT RECEIVED!!!

BE AWARE I WOULD ADVISE NOT TO USE THE AA FOR DRIVING LESSONS! AND IF YOU’RE WAITING FOR A REFUND GOOD LUCK - ITS DISGRACEFUL - I’M NOW REPORTING TO TRADING STANDARDS ETC!