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“On December 5th I bought two airline tickets for...”

written by Traduccion on 20/12/2021

On December 5th I bought two airline tickets for USD420. The travel agency offered the best prices on the market. Prices were shown in Argentine pesos, not US dollars. Once the purchase was done, I could see a reservation code on the page, but no email was sent confirming the flights.

I called more than 30 times to the company and calls ended immediately. Other times I got connected but in the middle of the talk, calls dropped. I also called the US office. Phones also kept hanging up.

I emailed to the company's customer service at the email provided on the webpage and no answers were provided. After several emails sent, they sent me an informal email with information on the flight with uncoordinated departures times, in other words, one flight was scheduled to arrive at Buenos Aires at 1.40 p. m on January 26, 2021, and the next flight was scheduled to depart at 12.55 p. m. on the same day (not feasible at all).

After thousand attempts to communicate on the phone, they informed me that I should pay an extra amount of money if I wanted to take the correct flights in connection. I refused to pay extra money. I bought air tickets and they turned out to be invalid. I called Aerolineas Argentinas and they informed me that the travel agency should provide me with an answer without extra payments.

I am still waiting for the REFUND.