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★☆☆☆☆

“WORSE EXPERIENCE EVER”

Written on: 10/12/2021 by CamilaDominguez (1 review written)

My husband and I bought 2 tickets to his dream concert.
Not only the tickets were cancelled once, but twice, and even a 3rd time due to some nonsense "verification process" they claim to have.
Apparently according to their poor costumer service the card we used to make the payment failed the verification process and so days later the tickets just got cancelled without providing us with any notice.

I come to find out a few days later when I logged in Vivid seats that we had no tickets and also 0 communication about it. I had to call and wait hours over the phone to realize what happen and get new tickets.

This happened again a second time, and again a third time... The third time these tickets got cancelled they had a different excuse, and apparently this time all because Vivid Seats sends you a random email that you have to respond to an within 24 hours to claim your tickets and if you don't get to it on time then they automatically cancel your order. *Mind you nobody told me I needed to watch out of this email and make sure to respond on time, or texted or called me. They have zero communication about the delivery on tickets! I did not see this email on time as I was traveling for 2 days and of course the poor communication carried on, so the tickets got cancelled automatically and I found out a week later again only because I was logging into Vivid Seat to see the status of the tickets...

I reckon this company needs to get a little more serious with the systems, and get things in order. I made the mistake of giving you a 2nd and even a 3rd chance and bought my tickets again, and again not knowing the ridiculous processes you have in place. Next time if you are cancelling tickets you should at least use some customer service skills and inform you customer what they need to do instead of just providing disappointment. The third time I spoke to your customer service representative, he was apologetic about this experience and since my tickets had already been sold to someone else (thanks to your stupid system) he offered a $25 discount AND EVEN SUGGESTED I SHOULD BUY MY TICKETS AGAIN WITH WORSE SEATING, WORSE VIEW AND MUCH further back from what we had originally purchased. How is this customer service is my biggest question??? I would not give this company any rating and 0 stars was even an option here I would go for that. SEAT GEEK helped us getting much better tickets and for $200 less. WASTE OF TIME!

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