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“Takes Money Does Not Deliver, Abysmal Customer Service. ”

written by Hackett3 on 09/12/2021

Useless. Ordered a hamper for a friend which Regency managed to deliver to the wrong person. I have no idea where they are, just who they are. On being contacted Regency's response, nothing. No 'we will check delivery numbers for you', no 'we will resend', no 'we are sorry for providing a lousy service'. Honestly, it would have been a better use of my time if instead of paying Regency Hampers I just took the notes and burnt them. If you are exclusively a delivery service and you cannot deliver a product to the right address, and your customer service is so abysmal that you hide when something goes wrong. You take money for no service whatsoever as here. So here we are, I have to file a police report because Regency Hampers does not do what it is contracted to do. If you order a hamper beware. In my experience Regency Takes the money and that's it. It's not interested in providing either customer satisfaction or fulfilling the contracted service.

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