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★☆☆☆☆

“Awful Customer Service! They take pride in saying, "N-O"”

written by Ilianan145 on 27/11/2021

N-OI ordered 2 higher end laptops for Christmas gifts nearly 2 months ahead of time. HP came back saying that the order was scheduled to ship on December 24, 2021 and arrive in early January 2022. Hmmm, okay... I asked if the ship to address could be changed so that the computers would ship directly to the gift recipients instead? I made this request a month ahead of the ship date. A delighted, "we Won't do it" came back from HP Customer Service. I've dealt with HP before and this same lack of helpfulness or care has always been the case. I should have known... I general, HP equipment is good but DO NOT EXPECT ANY SORT OF HELPFUL CUSTOMER SERVICE- EVER!! And, they always blame someone else to boot. Plus the HP support site seldom works. In general, an awful customer experience company.

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