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★☆☆☆☆

“Hiding Behind "Policy"”

Written on: 05/11/2021 by CosmicPsychonaut (1 review written)

The venue I'm attending requires either vaccination or a negative PCR test. I had my PCR test done on Tuesday, the event being Friday. I get a call on Friday saying the test clinic is overwhelmed and my results wouldn't be available until Saturday at the earliest. I contacted VividSeats customer service to see what could be done, which was absolutely nothing. Their "policy" is all sales are final. They suggested I resell my tickets, but then made it impossible to do so and took the listing off of their selling page. As far as I'm concerned, "Policy" that does nothing to help the customer is pathetic. This wouldn't happen if we didn't allow it - don't use them.

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