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★☆☆☆☆

“CULTYBEAUTY .. WHAT HAS HAPPENED TO YOUR CUSTOMER...”

Written on: 26/10/2021

CULT BEAUTY WHAT IS GOING ON WITH YOUR CUSTOMER SERVICE‼️???…
Since they’ve been taken over by the Hut Group .. they’re customer service is non existent. I’ve been a customer of theirs for years . And they have gone completely southbound.
We all, sadly come across issues with online retailers one time or another .
HOWEVER, judging from previous reviews this seems to be quite a concerning pattern . With reference to dealing with refunds .
I ordered a Advent Calendar £215.00 And YES .. you’ve guessed it .. i didn't receive it .
After endless messaging ( because they no longer take phone calls anymore).
AND PROVIDING THEM WITH SUFFICIENT EVIDENCE OF THE PROBLEM AND OF NON RECEIPT OF GOODS ..
They’re response is .. I’m looking into this , with a good bit of patronising we’re sorry your disappointed , thrown in .
AFTER ENDLESS REPEATING YOURSELF EXPLAINING THE SAME PROBLEM.
‼️ I HAVE NOW REPORTED THIS ISSUE TO ACTION FRAUD ‼️
It’s not what I wanted to do ,
HOWEVER, continuous DELAYING TACTICS .. OF NOT RESOLVING THE PROBLEM. AND TAKING MONEY FOR ITEMS NOT RECEIVED ..
In an ideal world .. I wanted it to be resolved in a PROFESSIONAL MANNER .

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