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“Do not shop here ”

written by fhNunez297 on 23/10/2021

Awful customer service, they’ve returned faulty shoes returned to them claiming they were wearable even though they’re visibly faulty. Ignoring my requests to confirm their complaints procedure, instead sending the shoes back whilst the issue remained unresolved. Subsequently, resulting in the courier claiming they’ve delivered the items for a second time and now the faulty shoes are somehow lost. However, I receive daily deliveries and have never had a parcel get lost. We even know our local couriers, therefore this is a further concern and perhaps not a coincidence. I wouldn’t ever use this company again and will be sharing my experience with others in the hope that they do not have such a terrible experience either. From the poor reviews it’s evident that this is a common reoccurrence which needs to be reported to the retail ombudsman. I will be taking my complaint further as this has been a total waste of my time and a unnecessarily stressful experience. Prior to writing this, I gave them sufficient time to respond and resolve my complaint in a professional manner yet they have refused to assist. Customer service training to all staff members urgently needed.