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“Avoid ”

Written on: 21/10/2021 by opNapier173 (1 review written)

I had work done on my car after I had an issue putting it into gear and they collected it from another garage willing to carry out the job but I choose A1 due to reviews, costing £400 more than previous garage but I thought it would better going with an apparent award winning (specialist) I couldn't of been more wrong if I tried, got the car back the first time after paying £950 and asked how did the gear box look expecting a diagnosis to the fault but got you told us it was the gearbox in response!! So they didn't even check it over to see if it was just a cylinder that needed replacing but they advised me to change the clutch?? And gave me the price without VAT so it seemed good and added it on after the works done which is sneaky to say the least, but that's not even the start I got in my car and put my foot on the clutch, straight away I knew it wasn't right and asked the manager if that's how a new clutch should feel, he said yes he TEST drove the car and it will stiffen up over time so I drove up the road 2 minutes and the clutch was sticking and the gearbox was clunky and nothing like it was before the job and then the gearbox locked again but I managed to get it into gear after a minute, I took it back the next day and they said it will be fixed soon but I wasn't very optimistic at that point, I returned again to collect my car and again I was told it been test driven so off I went to collect materials for a job I just took on thinking it must be ok now, I got from the garage in Birmingham to stechford and the gearbox completely locked again the exact reason I had them look at it in the first place but with a new gearbox and clutch, so they had to recover it from stechford, so I had a refurbished gearbox new clutch and slave cylinder that I paid for but I have the problem I had before they even touched it, so now I know myself I didn't need a new gearbox clutch or slave cylinder I paid for I needed a master cylinder that's it! because now they changed that it drives perfectly, I called to advise them of the inconvenience and asked if they would rectify the issues but they advised nothing will be done apart from fixing the car!! I trusted A1 but they took advantage of me big time and I wouldn't reccomend them to my worst enemy. 0 stars unfortunately it was a horrendous experience and I massively regret choosing A1 and I'm dreading the mandatory services to keep my warranty that I'll definitely need I wouldn't trust them to service my lawnmower so I'll have to call head office and see what can be done

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