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“Missing refund, terrible customer service!!!”

written by JusticeClark385 on 20/10/2021

Me and my friends booked an apartment to stay in at leeds for one of there 21st birthdays, that week we got an email to say this people who was in it at the time had covid and had to isolate there, meaning we wouldn’t be able to go. I was told to make a cancellation request and I would receive my £229 refund. I did this within minutes of getting the email, I rang last minute a week after to see how long my refund be I was told it was processing and they didn’t have a time scale, so I waited a few days more still no refund so I rang again to be told I needed proof off the owner of the apartment that it was cancelled due to covid and that after it would be 100% sorted and I would receive my refund so I sent the email proving this. Then I received an email a few days saying I wouldn’t receive a refund I rang straight away to be told I cancelled the apartment myself and that I wouldn’t receive my refund. The people on the phones are unhelpful and rude and have told me many different things this is unacceptable I am now stuck not knowing what to do or who to call to get this money back as they are not understanding. DO NOT BOOK WITH THIS COMPANY THEY WILL KEEP YOUR MONEY.