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Review Number	14167995
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★☆☆☆☆

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“Ordered 2 tickets online from Zurich to Munich. Their...”

written by on 13/10/2021

Ordered 2 tickets online from Zurich to Munich. Their website went down halfway through the order. It said to start again I did and then was charged for 2 sets of tickets. I immediately sent an email before the train left. And they basically said it was my problem or the train company's problem - not theirs?
I have never had such bad customer service. I see so many bad reviews and I wish I had read them beforehand.

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“Ordered 2 tickets online from Zurich to Munich. Their...”