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“Refused full refund for item unlike website photos”

Written on: 09/10/2021 by StephenH71 (1 review written)

Beware this company. They will charge you 30% for any returns stating every item has been made for tou. I bought a chair online from Winchester leather, a subsidiary of this company. The chair arrived over-stuffed, with gaps in the stuffing, no studs as per the photos online, and the overall design different from that advertised. I requested a return and refund and was advised that they could fix the issues but would keep a 30% deposit if I did not opt for this. They also stated i had not ordered the studs, despite this being the photo and no option to choose studs when ordering. The chair looked like it had been used and returned before, the seat pad was sagging in the corners. I have comparative photos that clearly show the difference between the advertised and actual item. The business plan is clearly to make money out of inevitable returns by refusing full refunds knowing that legal costs would be more than the money recouped. I would definitely not recommend these people to anyone.

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