Report Abuse

Report this review to the Review Centre Team

Here at Review Centre we work hard to make sure we are the best place on the internet for honest, unbiased consumer reviews - we are grateful for your help in keeping us that way!

14167248

Why are you reporting this review?

If you represent this business why not claim your page by creating a Free Business Account where you will receive improved review monitoring functionality.


★☆☆☆☆

“Gotogate withholding refunds Gotogate will continue...”

Written on: 08/10/2021 by MarkD3 (1 review written)

Gotogate withholding refunds

Gotogate will continue to use Covid related reasons for the delay in your refund. I myself have been waiting for a refund for over 6 weeks with the same excuses. So I decided to challenge Gotogates response that they are waiting also from the respective airline. I contacted the airline in question. They responded by saying that any refunds due to booking companies are made within 7 days of the error. However this now may take up to 10 days due to a heavy load of refunds.
I mentioned Gotogates position . They responded by saying they have had numerous enquiries and complaints regarding Gotogate and refunds. They assured me they held no funds on booking registration or ticket number that any overcharge for luggage by Gotogate has already been refunded.
So there you have it Gotogate adopt a policy of withholding funds until you tire or give up.

My advice is to contact ABTA, TTA or The Global Travel Group you should contact them for advice. If not, try Consumer Direct.


Was this review helpful? 2 0