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“Arnold SHARK is more appropriate ”

written by EvangelineLockhart on 07/10/2021

I cannot stress how much Arnold Clark should be avoided.
I bought a car from the Preston Motorstore in June of this year. The vehicle had multiple issues when sold to me, that were all reported immediately. One issue should have been an MOT failure, and another was a catastrophic failure of the central locking. On reporting the issues to Arnold Clark, they attempted and failed to resolve. On further reporting the issues remaining after the failed attempt to repair, Arnold Clark’s Service Manager, then claimed there was no fault. On formally rejecting the vehicle, the car was independently inspected by the manufacturer who were horrified that the car had been sold in a dangerous condition. The upshot was that the car has been rejected with the finance provider, although Arnold Clark have still tried to wriggle out of it. The General Manager, was the biggest snake of them all, and had zero idea about what he was doing. He provided conflicting information at every step, information through even conflicted with Arnold Clark HQ. The guy was a liability to both me and to Arnold Clark.

My assessment of Arnold Clark is that they live up to their nickname within the industry of “Arnold Shark”. They sell dodgy motors, and their service staff are either incompetent in being unable to correctly carry out their duties, or are fully negligent in identifying and covering up issues. The customer service department is a joke too. I’ve contacted them with this as a complaint, and their initial answer amounted to “go away, your finance provider has sorted you out” (obviously not in those words). On pressing the complaint back to them, I’ve now received an equally dismissive response.

In short, these people will take your money, put you and your safety at risk, and will take no responsibility for doing so.