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“Beware of the Refund fees”

written by nomaniaj on 01/10/2021

Read the fine print before you buy tickets from OOJO. They charge you a processing fee of $250 before processing your refund even though there is no penalty assessed by the airline.

I booked a return travel for my family through them. My family was denied boarding on the return flight due to a baggage delay at check in counter of several passengers ahead of them. As a result I had to scramble at the last minute to book more expensive one way return flight for my family. We contacted OOJO and explained the situation and requested them to process a refund of the unused portion of the ticket. They did process the refund but charged us a hefty processing fee for the refund per ticket. This was very unreasonable as there was no penalty/fees charged by the airline itself.

It is better to book directly with the airline. That way you may not get the best deal but at least you will not be fleeced when you miss your flight for no fault.