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Written on: 22/09/2021 by Lylah206 (1 review written)

Atrocious service and they take your money! I returned an order priced at £19 which was already on offer at half price. Not only did I have to contact them several times over many weeks re getting my money back , even though I had proof of return being delivered after one day. Eventually after much arguing I got £16.15 only. First I was told to send proof of my bank statement to their email team explaining the discrepancy, which I did, and I received a reply telling me the refund would be authorised in a few days. 2 weeks later and still nothing I contact them again, this time I’m told that the deduction was for the return postage. I pointed out that there was no mention in their returns page of that, in fact it said ‘free returns’. I am then told that the return IS free but the postage isn’t. So why send a free returns label? It doesn’t add up. The girl explains that it is stated on their delivery page which is deliberately mis- leading. If you want to know about returns info you look on the returns page not the delivery page. When I pointed this out she changed the story and told me it was because I’d requested a newsletter and a 15% discount code. I told her that was just untrue. No company offers something at half price and then let’s you use another voucher for even more discount. And who gets charged for a newsletter? They’re always free anyway! She then said it was the postage cost to send out the item in the first place. That didn’t add up either because I had paid over £22 for the order which included the delivery, so how could they justify taking off a delivery charge from the price of the item itself? Then she kept arguing it was because of the newsletter that I had apparently requested but actually didn’t because I get enough junk Mail without signing up for any more. Ended up in a full scale argument which I can really do without as I suffer from severe stress. I am not the only person who has had issues with this company. They can keep the £3 that they’ve taken from me but I will never use this company again, I would advise anyone not to fall into the same trap I did by ordering from Wolford online. What a horrendous experience throughout. Very unprofessional company

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