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“Shocking service”

Written on: 20/09/2021

Having received a confirmation email and arrived with the relevant documentation- DVLA check the kiosk operator insisted on a UK passport- which I didn’t not have despite several UK government photos IDs. Customer services confirmed that this was not needed. I then returned, having gone home, with the relevant additional documents and the attendant cancelled my booking. I filed a review can complained regarding breach of contract. Customer services called within 24 hours but said they were extremely tight (presumably dealing with numerous complaints). I asked for a call on Thursday. They wrote back that they would call on Friday (which I couldn’t do); and no further call was ever followed up. Terrible service continues through the complaints process. Cannot recommend.

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