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★☆☆☆☆

“Don't use this dreadful company”

Written on: 19/09/2021 by Avidtravelers (1 review written)

Booking.com clearly spend money marketing and not customer service. Even after my last bad experience I didn't learn and it was so easy to click through the advert and book. What a mistake. I was double booked, only finding out on the morning I was travelling direct from the owner. No contact from booking.com so I had to call to try and rearrange but no luck as the agent had not a clue. Eventually gave up and booked in at an extortionate rate to the only place available nearby to my destination. No apologies or attempt to make up for this

Just don't use them!

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