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“A V O I D at all costs”

written by Surrey12 on 19/09/2021

As a long term customer I struggle to find anything positive to say about the bank, I have not been contacted by a private banker in 6 years, if you want some information they direct you to their website. It is a joke and they should be ashamed to call themselves a private bank, think NatWest with none of the charm. I will be moving despite the inconvenience and suggest anyone considering Coutts look elsewhere. I won’t bore you with my detailed reasons but suffice to say there is no relationship even when you hold substantial assets with them. They trade on reputation but that is not enough. The quality of their private bankers has gone from friendly and approachable to invisible and indolent.

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