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Written on: 16/09/2021 by 371Holman (1 review written)

Recently I booked a car with and on the date of my pickup car at the rental car office in Rome, I have been informed I could not take the car unless I would buy extra car insurance because I did not have a card credit but only a card debit. I was shocked but I later understood that I did not pay too much attention to the contract as it was written that visa debits were not accepted for securing a deposit. Because of this issue which to me was very unexpected I had to rent another car and make a new contract at a higher price. The day after I sent an email to customer support asking for a refund and they denied my claim. I was simply claiming back the amount I paid for my full coverage, the full coverage I bought with them because I did not use it as I had to buy new car insurance. Their answer is they were not going to process my refund. Hence, I don't recommend using this company for renting cars because their policies are not fair. Their sham is under the so-called policy. My advice is book directly with the car rental and pays more. Do not rely on or other similar sites, they all make a profit out of doing nothing as when a real problem comes they just ignore you and keep the money. Avoid at all costs!

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