Report Abuse

“AA WILL LEAVE YOU STRANDED- disgraceful company! ”

written by Wiley204 on 16/09/2021

AA WILL LEAVE YOU STRANDED for 8 HOURS…. I HAD TO ABANDONED MY CAR

Yesterday (15/09/21 at approx. 18:30), my car broke down on a dual carriageway and I phoned AA breakdown to hopefully repair it and if this couldn’t happen, then I would be happy for my car to be towed home as it was too late to take it to a local garage at the time. They explained that there was major delays locally and said breakdown assistance would not arrive until 19:50. When nonone arrived at 19:50, I phoned back AA which they then said there were further delays and would come at 20:50. So I waited again. The breakdown service came about 20:43 but didn’t bother looking or asking me what the problem was.

They towed my car to a local BP garage and then told me someone will be coming in 30 mins to try to repair the vehicle. Then a technician (LJ Recovery & Repair) arrived nearly 2 hours later and shined a torch in the hood of my car, asked me a series of questions which I answered and he responded saying this is a recovery job and that there is nothing they can do. I then called AA to complain - they said there is not much they could do at this point. They told me I SHOULD HAVE READ THE TERMS & CONDITIONS then I would have understood the process. I called again to complain as I was stranded and did not have the means to sort out my car recovery on my own. I call again at approx 11:26 then log a new call for recovery to come and collect my vehicle. I was initially told LJ Recovery would come at 2:25. I did not receive any regular updates from AA or LJ recovery. NO ONE came to collect me or the vehicle so I ended up abandoning my car at 2:30am.

A lady on her own, it was such a cold night and I had been so tired due to waiting so long. I eventually called someone to collect me.

I am prepared to share my story with every news outlet/Watchdog available. I do not think this should ever happen to paying customers.