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“Fraud company, worse travel agency ”

Written on: 16/09/2021 by Javier145 (1 review written)

This company is the worse travel agency ever, unprofessional, disorganized and don’t care about their customers time. My trip with them was a disappointment by all means. I booked a flight from Detroit to Cairo on September 1st and the return was supposed to be on September 25th. I bought Oojo care , which is a Travel Care Service that cost is 79.45 USD , according to them (Processing fees waived for all passengers unable to take their trip for any reason. The passenger must cancel the reservation before the scheduled departure. Airline penalties and fare difference might apply. The fees are waived for the first change of the reservation only.
In addition, Exchange fees*** will be waived for all travelers unable to take their trip for any reason. The traveler(s) must cancel the reservation before the scheduled departure).
1 day before my flight to Cairo the flight got canceled by the United airlines because of the weather conditions. I called Oojo customer service disk who confirmed with me that my ticket was not canceled and I should ignore United airlines email. It took me several hours waiting over the phone trying to get a hold with one of their travel agents ( by the way they assign only one travel agent to handel your reservation this person works a specific time and apparently not from the United States). Anyway , finally this person was convinced that my flight got cancelled by United airlines and he spent about a day and half to find me alternative flight which cost me to miss the domestic flight I booked from Cairo to Hurgada. On the the flying day the flight from New Jersey to Frankfort ( the second stop) got delayed so I missed my flight from Frankfurt to Cairo and I had to wait in the airport for 7 h until I got another flight during this time Oojo stopped communicating with me and they told me to directly contact United airlines.
Now I want to reschedule my flight back to Detroit , I tried to contact Oojo customer service but as usual no answer I even asked couple of my friends in the US to try to call, they just put them on a hold and then they direct them to voicemail. Finally, they contacted one of my friends and told him that I need to pay extra 250$ processing fees in order for them to reschedule my flight back to Detroit even though, according to their travel care that I bought processing fees are waived if the flight was canceled 24 h before the departure with 100% refundable fees. This was my first and definitely will be my last experience with this company!!.

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