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Written on: 15/09/2021 by Martin10011 (1 review written)

Avoid this company. I wish I had read reviews before putting our deposit down, in line with many other reviews, once they have your deposit, they do not deliver within the timeframe, respond to emails, nor return calls escalated to their customer service department.

The customer service is absolutely shocking. We chased the installation team relentlessly for responses. Copied in others from the company and still did not receive responses (or when we finally did, It was clear they did not read email chain). We were told 8-10 weeks for our door installation but they would try for sooner. It took 16 weeks for installation and when we tried to cancel, due to misrepresentation of timing, they quoted their T&C (which were in breech) and claimed we’d still have to pay 80%.

When we escalated our complaints, instead of a phone call we received a badly written letter with typos apologizing with no actions to fix the poor service. We’ve been told by someone connected to the company, this is how they operate, constant poor customer service. Avoid!

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