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“sad so sad”

written by Arrowthorn on 14/09/2021

Dear Sir
I am writing again as I do not seem to be getting through to your company
I started a complaint with your company, and they failed to resolver, so I have been to resolver it get it sorted out .
My problems started in 22/04.2021 when I could not access my detail as they had the policy number you can see this from the resolver case file.
When I emailed for help, this fell upon deaf ears, so I tried calling on the telephone I was pushed round your systems put on hold and in the end just dropped .
I needed to contact you to tell you I have sold the car and now have another, believe me I tried and tried but to no avail
So I went to one call for my insurance, they were only too happy to help
I was left with the problem of your company not talking to me.
The resolver case run to end as no answers were made by your company and the case has now been passed to the insurance ombudsman I am now thinking I will contact Financial Conduct Authority via ABI your regulator as I can not let this continue.
I now find you have renewed my insurance without checking with me and taken money from my account and I did write to you and told you could not access my data as I want nothing more to do with you your company however does what it wants .
I contacted the Police, they seemed not very interested in my case, I will however will push it.
I will be posting this to you as a mater of curtsey
I will list the details I will be pressing for

1 failed to deal with any aspect of my complaint

2 I was unable to use your system because you have not put the right details in it

3 You have not refunded any money as you have sold me goods not fit for service

4 you have taken money from my account taken I use that term as I sill have a active complaint with you and the insurance ombudsman so why would I renew any policy with you.

5 You did not check I was still entitled to drive when you took the money I may have been disqualified or had heath issues that means you have not paid due diligence

All I wanted was to get rid of your rubbish service now I am faced with taken legal redress in the small claims court and social media.

When I complained about the money taken from my account you answer was unacceptable, I shall be posting you and I hope you want to avoid me taking acction in the courts