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★☆☆☆☆

“Just a warning”

Written on: 14/09/2021 by Nevik5 (1 review written)

Just a warning. Purchased two sofas back in 2017 for about £1,600. I know some time ago and for some not much money. Also paid £420 for the 5 year peace of mind all included insurance policy. The sofas have cracked, holes appeared, rips - really quite bad - and recline motion faulty. I attempted to claim for one huge hole, insurance will not cover it and one explanation for the degradation is hair oils - not damaged other sofas - and sunlight. We live in Wales!
Customer services no empathy at all can not even cancel insurance policy. Meant to be leather now told it isn't, some kind of substitute. Just be careful, other places to shop.

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