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“Complete failure in Customer Care - GREED THE ONLY...”

written by xBrito on 13/09/2021

Ordered a door from Anglian Window on the strict assurance that it would be installed within six weeks. After four weeks and still no visit from the surveyor, it was clear Anglin Window were not going to make their promised installation date,. I therefore cancelled the order.
I wan informed that as this had passed the seven day cooling off period, I would need to speak to the Area Manager. This was on 23d Aug, Although I have emailed her three times I have not have any response, not even an acknowledgment of email receipt.
I have contacted compliant who say they will respond in five days, and nothing yet even thought the five days have passed.
I have email and had notification that Anglian Windows will respond with 2 days, but nothing even through the two days have elapse.
Told today that complained were still waiting for a response from themselves.
Given a number to call - which does not exist
Number on their website gives an automated message to go to their website for any information before cutting off
Complete joke of a company - clearly only objective is getting your money then completely ignoring you in the hope that you go away.