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★☆☆☆☆

“Dirtiest caravan site and lack of concern ”

written by on 09/09/2021

We came 6th of September its been a very tough time for us and I was looking forward to some down time just after 4 iin the afternoon we sat outside our van with waiting on the cleaners finishing when we got in my stomach turned the front step and under the van had energy drink cans discarded and I counted at least 20 roaches they enjoyed their drugs before we came inside I cried it was filthy never mind they put us in danger of covid 19 don't kown when it had last been cleaned windows filthy stuck to dirty carpets corner sofa had dirt and stains stunk of urine shower unit covered in mould we neve r even looked in the bedrooms we could never of stayed there we went to reception the guy who took the initial complaint talked over me I was told I could not have my money back and they were full so could not move us after finally getting into a state they met us at the van supervisors they agreed it was in a poor state we were told to sit in the lounge bar have something to eat and drink and they would pay for it all we had a pint of larger glass of water a magnum ice cream and a Pepsi we had stopped at Dumfries for lunch we were given an upgrade caravan with decking smaller than the 1 I payed for 0we were just wanting a clean place to stay the drains have stunk for 4 days despite me pouring bleach down the sinks the front steps leading to the caravan about 3feet high had a facing coming off my wee granddaughter tripped and fell down the stairs they sent down a cleaner first aider who was lovely and showed us some conpassion she was crying on and off for a couple of days her dad had to come down from Bathgate she is only 10 no compensation no how is she I could write a book holiday from hell tks for reading

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