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“DO NOT USE DELPASO!!!!!”

written by HV9494 on 31/08/2021

TERRIBLE SERVICE!
There was 30+ people waiting in the burning sun in Malaga airport car park for over an hour for the van to take us to the rental location. The van could hold 9 people and there was one driver going back and forth. There was no proper system in place to ensure those that had been waiting for the longest got priority. Finally on getting a place on the van and getting to the rental location, we waited another 45 minutes in a queue to pick up the car. On getting to the front desk, despite my booking being accepted in advance, I was informed that I have been ‘blacklisted’ from renting a car with Delpaso at the ‘managers discretion’. They alleged that when returning my car last year (for which I had paid for full cover), there was ‘damage to the vehicle’ that I had not informed them about. This is despite there being FULL COVER on the vehicle and despite a member of their team walking through the vehicle with us and checking for any damage before we left it. It is completely unacceptable to ‘blacklist’ someone for damage that 1) they did not cause or if they did, had no knowledge of causing and 2) without informing them thereafter before blocking them! Let alone to accept a booking and take someone’s money despite them being ‘blacklisted’. I had gone against the advice of family and friends in renting from Delpaso as I know two people that have had problems with them before either attempting to falsely claim money for damage that had already been there or just generally providing shocking service. I should have listened!! Do not be fooled by the cheap prices, it is NOT WORTH IT. Spend the small amount extra and go to another more reputable rental, it will save you money and stress in the long run.