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“Very unprofessional ”

Written on: 26/08/2021 by agMadden294 (1 review written)

We booked room one. The cost was £190.
Check in was at 12pm, we arrived on time, but there was no-one around to greet us or show us to our room. So, we found it ourselves. Imagine our shock when we opened the door to find the grooms party getting ready!!! There was food, drinks, clothes, bags everywhere. And it stunk!!
We were not amused at all. We eventually found a staff member, who said, we always use that room for the grooms party. We were not told this when we booked. So we were given a smaller room to get ready in. Which was not ideal. Room 1 was eventually cleaned and our bags taken in whilst the ceremony went ahead.
The reason we're concerned was we paid for that room, we requested the room to be sanitised as my husband was recovery from sepsis. He needed to rest. He couldn't.
Generally, the staff were lazy, unprofessional and c didn't seemed bothered.
We would NOT recommend this place.

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