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★★☆☆☆

“Such a shame”

Written on: 21/08/2021 by 319Doherty (1 review written)

We booked for our 3 children to do the pony ‘half day’ experience. When we arrived, we were stood around for 15 minutes as there was no welcome/instruction as to where to go or who to see. My husband went to find out and we we’re told to check in at the shop. Wow. That shop. Absolute carnage. Stuff everywhere and extremely dirty. Kids who were there on full days were being told to leave their lunchboxes on floor! From there, we took our children round to wait for the next instruction. Again, stood around for 15 minutes doing nothing. Really unorganised. The kids were put in 2 separate groups, with young girls expected to look after each group. No head counts on the children which was a huge concern of mine as several of these kids were very young and had been left there for the day. The pony trekking itself was OK, I thought it could have been better. The children were on them for 25 minutes just walking around in silence in the mud. Then, onto the grooming, if that’s what you call it?! The kids were left with a woman who quite clearly didn’t want to be there. No explanation of how these ponies were meant to be groomed, what the different brushes were for..nothing. Instead, we had witness these poor ponies have their hair yanked out by 5 year olds! It wasn’t pleasant. The woman just stood there with a face like thunder that she had been left with these kids again, while the others were sat in the smoking hut..right next to the other kids who were attempting to muck out the stables.
Luckily, my young children didn’t notice the shambles, why would they though, they were fascinated with the ponies.
This place could be amazing, but it needs some serous attention. I wouldn’t recommend it personally, but if you decide to give it a go, make sure you go to the bathroom before you go!!

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