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“Dont use or you will be dealing with a terrible landlord”

written by Booneff114 on 21/08/2021

We have had the worst customer experience when dealing with this company.
From our first interaction when we tried to call to say we would be slightly late to a viewing, receiving no answer but leaving a message. We were then phoned by the estate agent conducting the viewing to say that if we didnt get there soon we might not be able to view the property at all. After driving for nearly an hour for this sole purpose I felt very stressed and rushed to view the property as if I were an inconvenience. We should have given up there.
When we arrived ready to move in after agreeing to rent the property we were met with a disgustingly dirty, damp and mouldy property.
The sum of our calls and emails to Your Move is that its now nothing to do with them as the landlord manages the property.
They helpfully reminded us that they didn't even need to do the small things they were doing such as calling the landlord on our behalf because he hasn't answered a single one of our 30+ calls.
Your Move are representing a landlord that has zero interest in tenants health and well being and are wilfully ignorant of landlords in breach of the Landlord and Tenant Act 1985.

Once Your Move have taken your money they happily wash their hands of you.