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★☆☆☆☆

“SHOCKINGLY BAD!”

Written on: 20/08/2021

Terrible! Avoid….

TERRIBLE! My first order was executed correctly and efficiently. Two weeks later, I placed another order with them - with the exact names of items required (but was prepared to accept generic substitutes, if necessary) Upon receipt of an email from them confirming my order, I discovered that the dosage of one item to be INCORRECT. I rang them up; the telephone responder was frustratingly inefficient. He repeatedly mispronounced my name, and was worryingly, and consistently unable to read the medication names and dosage advised with accuracy. It even took him three times to read out my telephone number back to me accurately…!!

Another 'colleague' then came on the line - there appeared to be no "supervisor" available. She was rude, dismissive, and flatly refused to admit that the problem lay with them – no accountability whatsoever. I cancelled my account with them immediately and have now resorted back to the nominated pharmacy with my GP practice. I then spoke to my GP surgery as I needed a new prescription issued because of the aborted attempt with Pharmacy2U; they also confirmed that they have encountered numerous complaints regarding Pharmacy2U, causing them at the surgery, numerous unnecessary and time-consuming problems ....
AVOID, AVOID, AVOID!!!!! :-((

Have also found an article where The Care Quality Commission (CQC) found
Pharmacy2U to be UNSAFE and INEFFECTIVE.

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