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★☆☆☆☆

“Worst experience, leave u alone if things dont work out”

Written on: 17/08/2021 by didi.75 (1 review written)

I'm really booking a lot of rental cars, and I thought let's try vipcars. I was by far the worst experience ever - had booked a car at Izmir Airport, then apparently the car agency deleted my reservation out of their system and said they don't have a car. Then called vipcars, my booking is valid but they said they can't do anything just refund. It's high season and impossible to get a car that is affordable. And imagine you are in a country where you don't speak the language and vipcars pretty much tells you, you are on your own because their partner decided to cancel the reservation. And I'm still waiting for a call back from them - 2hrs now. Crazy. The worst service ever - they couldn't care less about their customer. They should be ashamed to have VIP in their company name.

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